Stay up to date. Use your product’s service reference code to check on the progress of your units for service.

Or talk to our NEO customer service from Monday to Friday, 8:00 a.m. to 5:00 p.m.

Live support: neocare.inquiry
Hotline: NEED NEO (6333-636)

Order Information

Track an Order

Enter the order number you would like to track in the form below.

*The availability of unit that is subject to pickup must be verified from the shop where the unit was originally brought for servicing.