E-mail Technical Support
By accurately completing this form you are helping our E-mail Technicians assist you more effectively. Your NEO Care e-mail team can help you with troubleshooting NEO supplied hardware and software only and is available Monday to Friday 9:00 AM to 5:00 PM (GMT +8) except holidays.
Contact Information
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Last Name
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First Name
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E-mail Add
Home Tel Number
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Cellphone Number
Work Tel Number
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Ext.
Product Information
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Serial Number or Service Tag
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Operating System
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Windows Vista Ultimate
Windows Vista Business
Windows Vista Home Premium
Windows Vista Basic
Windows XP Pro
Windows XP Home
Windows Media Center
Linux
Free Dos
Other
The Linux OS was provided pre-installed into your Notebook to provide functionality out-of-the-box at no extra cost.. The Linux OS is free and does not add to the purchase cost of the Notebook. This allows you to install your choice of Operating System. Support for the Linux OS may be found in website of the specific Linux Distribution installed. Although it is a fully functional Operating System and may be used indefinitely, NEO does not provide technical support for Linux as it was intended for use as demonstration of the functionality of NEO Notebooks sold without a Windows Operating System.
Problem Description
Please provide as many details as possible so our Technicians may effectively diagnose your problem and provide a resolution
Hardware was recently added
What Hardware?
An error message appears
Exact error message?
Software was recently installed
What software?
Problem persists after restarting the computer
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When does the problem occur?
What Application?
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As soon as I turn on the computer
Before the Windows Logo
Right After the Windows Logo
Before my Desktop loads
While my desktop is loading
While using a particular application
While using any application
After using the computer for a perod of time
Problem occurs at random
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Describe the problem you are encountering and the situation or task you were doing when you encountered the problem.
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What steps have you done to try and fix the problem?
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